Return Policy
At Pure Patches, your satisfaction matters. If you’re not happy with your purchase, we’re here to help.
💸 30-Day Money-Back Guarantee
We offer a 30-day return window from the date of delivery. If you’re unsatisfied with your purchase for any reason, you may request a return or refund within that period.
✅ Eligibility for Returns
To be eligible for a return:
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The product must be unused and in its original packaging
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You must provide proof of purchase (order number or receipt)
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Only purchases made through purepatches.com are eligible
Used or opened patches are not returnable for hygiene reasons unless the product arrived damaged or defective.
🔁 How to Request a Return
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Reach out via our contact us portal with your order number and reason for return
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We’ll respond with return instructions and a return shipping address
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Once we receive and inspect your return, we’ll process your refund within 5–7 business days
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
🛑 Non-Returnable Items
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Opened or used patches
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Gift cards or promotional items
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Final sale or clearance items
💳 Refunds
Refunds will be issued to your original payment method. Depending on your bank, it may take a few business days for the refund to appear in your account.
📬 Need Help?
Reach out to our customer support team!