Shipping Policy
At Pure Patches, we’re committed to getting your order to you as quickly and reliably as possible. Below is everything you need to know about how we handle shipping.
📦 Processing Time
Orders are processed within 1–2 business days (excluding weekends and holidays). You’ll receive a confirmation email once your order is on the way.
🚚 Shipping Times & Rates
U.S. Shipping:
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Standard Shipping (3–7 business days) – FREE on all orders over $50
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Expedited Shipping (2–3 business days) – Available at checkout for an additional fee
International Shipping:
We currently ship to select countries. Shipping times and rates will vary by location and will be calculated at checkout.
🌎 Customs & Import Fees
International orders may be subject to customs duties or taxes, which are the responsibility of the customer. Pure Patches is not responsible for any delays caused by customs.
📬 Order Tracking
Once your order ships, you’ll receive an email with a tracking number so you can follow it every step of the way.
❗ Lost or Stolen Packages
If your tracking shows “delivered” but you haven’t received your package, please check with your local post office or neighbors first. If it’s still missing, contact us and we’ll do our best to help.
📢 Questions?
For help with your order or shipping concerns, feel free to reach out via our contact us portal.